When I found this company on-line in early August, little did I know that this was going to be a terrible decision, after all they did claim to be in good standing with the better business bureau. It started all wonderful. The web page was well developed, the customer service rep Rosie was nice and seemed concerned, and they returned my phone calls. Then I began my business with them...
I will attempt to be brief, for I can write a book about the problems I have had.
Of course they were late picking my stuff up in California. The loaders told me that my move was not more than the initial weight bracket of 1000lbs, but when I called to get the weigh in they told me it was much more. So, the initial cost of $750 was out the window and the new cost of $1290 was in. I really started to worry when they called me a few weeks later and told me that they would be dropping off the stuff in a few days. I had already requested that the stuff be held for my free promised month, but for some reason that did not get through and they decided that they would deliver without my consent. Luckily I was already at my new address. When the stuff arrived, I delt with the same rude Russian that many of you have delt with. I happened to glance in the back of the truck as he opened it and saw that all of the boxes were crushed, mine and others. Stuff was chaotically thrown together. Then the guy brought out a meter and measured the distance to my door. He got 1 foot within my doorway and said, sorry this is 75 feet here, and because you are not within this range it will cost extra. I couldn't believe it, and decided to unload my stuff myself. They picked up my stuff in late August and dropped it of mid September, and it is apparent to me now that above all, they were unlicensed.
Immediately after they left, I began to go through my belonging and found many items damaged. One particlur item of interest was my TV. It had a crack in the frame and would not turn on. Unfortunately, this has extended my relationship with this company through today. It took me about two months to find out that I needed to take pictures and to fill out a form. A month later I finally got the form and found out it would take 90 days from the time they got everything back (Which I sent immediately). I was initially told that they would only take 2-weeks.
The new year passed and I did not hear anything, so I eventually (via repeated phone calls) found out that they had recieved a claim settlement from the insurance co. And that they would give me $67. ALRIGHT! I thought it wasn't much for a 27", but at least I could be done with them. Oh was I wrong. It turns out that now I needed to sign the settlement form.
Well, it is now nearly April and I still have not recieved the form, and trust me I have tried to get it. Within the last three months I have called about 3 times per week and have had no success at getting a single form in my possession. Four times they have claimed to have mailed and 2 times to faxed, and yet no form. I have gotten the "I don't care" run-around that it seems many of their customers have received, and have gone from dealing with Rosie, to the claims "Department", to the one person in the claims department (May), to Shawn, to Shyn, Back to Rosie, and just recently Rosie got tired of my calls and said she was dropping my case and did not want anything to do with it, so I guess I have to go back to the boss, Shawn. ARGHHH! No one is ever there when you try to get ahold of them, they never return calls, and people simply dissapear. This form is locked in this office, I don't have acess to that, call back later, and so on. I ask them to verify my address and they got it all wrong, then when I try to correct them they quickly say, "oh yes that is what I have". No it is not, and they clearly do not want my new address.
It is evident that there is no reason why these people should be in business. They are cheats, liars and rip-off! Even to this day, when they put you on hold, they claim to be in good standing with BBB. There has to be something that can be done.
Ian
College Station, Texas
U.S.A.
0 comments