I have always distrusted any company that was not located in the state it collects money from! I recently had to turn on my gas because of the winter months and now it looks as if they have robbed me again. As a single mom on a very limited budget I assured that I was ready this winter. 68 was my setting for gas heat/hot water and I purchased two cords of wood for my fireplace; purchased a kerosene heater as well as an electric heater. My children and I put on extra clothes when chilled; I did all the things that utility companies tells consumers to do to lower their bills. As a regulated customer I was expecting a difference in my bill amount but saw an increase! What my home endured in it's preperation for the cold months was done in vain! Although my children and I was rarley home during the day my bill is climbing and topped out for the month of March.
This is usually the story for others like me and can't afford to keep paying fees that are not what the company says it will do to help those that are less fortunate. Companies like this give donatations to agencies that help low income but you have to be eligible. Here's my suggesstion. STOP stealing from the little man so I don't need agency money that won't find me eliglibe. Either someone is not good with numbers or the government just let companies like this to continue robbing customers.
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