Consumer complaints REVIEW: When McKenzie Scott first contacted consumer complaints, we realized that they had a strong commitment to resolving any client issues that come to their attention. They have stated to consumer complaints, that they strive for 100% total customer satisfaction, and have for years. If for any reason you are not satisfied with their services, they will work to immediately resolve any issues.
Their service agreements are in plain language and spell out precisely what they do and don't do. All of their services include money-back, satisfaction, and performance guarantees. To ensure your satisfaction they also perform quality checks throughout client searches. You may review your service expectations and written service evaluation which were part of this process. They will provide copies to you.
After talking many times with executives from McKenzie Scott, consumer complaints has come to the conclusion that they value each and every client, and welcome any feedback that helps them service their clients better. Consumer complaints realizes that businesses selling intangible services will receive complaints more so than when a consumer buys a tangible item, as they are selling you a service to help you better your chances of landing that new career of your dreams.
We all get buyer remorse from time to time. McKenzie Scott has been in business for years with thousands of successful clients to their credit.
Remember, Consumers can feel safe confident & secure when doing business with any member of consumer complaints's Corporate Advocacy Business Remediation and Customer Satisfaction Program. If you have any issues whatsoever. Email executives at [email protected] and can copy us at [email protected]
Read more about our investigative Report on McKenzie Scott and their commitment to consumer satisfaction.
= now to the original report that was filed
=McKenzie Scott Career Transition Services deceptive practices rip-off consumers broken commitments Denver Colorado
This company misrepresents its product. They claim to put you in touch with the "hidden job market". I paid $12,500 for what I thought would be an outstanding job campaign. They put together my resume and marketing plan. When I expressed my concerns about the quality of the resume and plan, I was encouraged to trust them because they were the experts.
There private website is nothing but a collection of public websites. My resume was a one page non-descript document that they said was the standard in the industry. The results of the cmpaign were essentially none. They claimed to have sent my resume to 3,000 recruiters and companies. I asked multiple times for the mailing list without reply.
During my campaign, my personal campaign manager was changed numerous times and generally were unavailable. After complaining and asking for my money back, McKenzie Scott said they don't give refunds but would start my campaign again as if I was a new customer (I have this in writing). I reluctantly agreed.
After working, supposedly with one of their senior managers, it became clear thay had no intention of redoing my campaign. I again asked for a refund. I was verbally offered a 35% refund which I responded to with a counteroffer of $9,000 out of the $12,500 paid.
Since that time, I have been unable to get a response from McKenzie Scott.in November I filed a report with the BBB. McKenzie Scott replied to the BBB saying they would be willing to negotiate a settlement or arbitrate the complaint. I have repeatedly called the office, sent faxes and letters and have received no response.
Stay away from this company!
They are interested in your money and nothing else.
NeilPhiladelphia, Pennsylvania
U.S.A.
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