First I was charged for an order I had cancelled on the same day I placed the order. My credit card company took care of it and I was refunded. I had placed another order a day later which was May 16th. I had emailed them several times with no response. Finally on June 27th I received an email that ...
The day after Thanksgiving, I ordered a dog coat as part of a Christmas present. Never got a notification that the item had shipped, but noticed my credit card had been charged. I contacted them around December 6 and asked about the status. They responded by simply saying it takes two-3 days to ...
Apparently this company does not respond to customers unless one gets the media involved. I recommend doing this to get results. Should one have to do this? Of course not, but I am a believer that "the customer is always right" and any company who does not abide by this should be closed ...
I am based in the UK. I ordered and paid for products from the "company" Hands'n'paws. I received no order confirmation. When i check my account online it says "payment completed", but I have had no shipping information. I ordered on august 21st, and have heard nothing from ...
This is the first complaint I have ever made about a company over many years of internet shopping for pet products. HandsNPaws was shockingly rude to me with absolutely no provocation except that I asked what the status of my order was, after one month's time. Their on-line system had shown my ...
I recently had some trouble receiving merchandise I ordered from this company. Alought my initial communication with them in an attempt to track my order was positive, when I decided to cancel my order based on an offer to do so from one of their customer service reps, the communication from their ...