Had purchased a nextel phone around September. I received the phone in the mail through government services. When I received the phone (730) I work for about a week. Then suddenly the phone would not turn on. I reported this to nextel and I was sent a new one.
When I received the new (730) and I started having dropping call. Then then phone screen went out. I report it again to nextel. They sent me a new phone and ask me to send the broken one back and they would pay for shipping and handling. I wanted for 3 weeks for the postage to come in. It never did.
I called customer service again and they told me they would resend it. Keep in mind I was still getting charge for the broken phone! (About $115.00) And again it never came. November Nextel turn the phone off for no payment. I was forced to make the payment to turn the phone back on plus a reconnecting fee.
Finally, I went to a nextel store and spoke to the manager. He called customer service for me. However, 3 hours latter he got nowhere. He informed me that he would have to contact the corporate office for help and that could take a few days to weeks to go through the right channels.
Finally, around the end of December a woman call me from (customer desiccation department) and she finally put a credit back on the account. Of $130 for the phone plus shipping. I also informed her I wanted to change my minute plan and ask her I it would extend my contract. I was told NOOOO. (and the phone call was recorded). Well to make matter worse it is jan and again I am having the same problem.
I spoke to the customer service tody and he was very rude. I was told I could be sent a new phone for a small charge to me. How could that be the phone is under warranty for one year. Then I asked the why the contract was extended and was informed that this was nextell policies and there is nothing he can do about it there was not recorded of who I talked to in December.
Well again we got nowhere!!! Well all I am asking for is a phone that will work (and the contract to be place back to the old date) and If nextel can't provide this they should turn off my service with no fee of ($ 200). This is the 3rd phone with the same problem. Hope you can help!!!
Thank you
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