The commercial said, "Five cents a minute in-state and out-of - state..." I called to get this five-cents-a-minute plan and was served "gladly" by a Sprint representative who said my plan would start that same day. When I got the bill, I realized I had no five cents per minute calls. They were all still ten cents. The worst part about the bill was that the calling card rate had increased from ten cents per minute to $1.89 per minute. My 79 minutes had cost me $425.69. I have never had a bill this high ever before. I had never had a phone card before but because it was "ten cents per minute, " I decided it was a great deal. This bill is only the beginning. It is for February. The March bill will be even higher.
I was told by Bell South that I had to pay Sprint or they would cut me off. The Sprint manager, Carolyn, said she'd give me 35% off the bill but she had to attend a meeting and would call me back. I have yet to hear from her. Then another Sprint manager, Mr. Williams, said, "The phone company has the right to change rates at any time without notice to the customer."
Is there any recourse? If you are too busy for this rip-off, would you please give me some ideas. All I know to do is pay the outrageous bill or let the phone get cut off and go to another company, if a company will take me with my bad credit.
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