We chose Sunrise Pools as first time pool owners and they were slow to perform, did minimal at best, and still have not provided us with an item that was listed as part of our contract.
In my opinion, when it comes to fiberoptics they either mislead you on their ability and what the end result will be, or they don't know squat about what they are doing. We asked them weekly for appx one year to come out and check the fiberoptics because they weren't working properly and after many promises of coming out to check they never came out. We spent thousands of dollars alone on the fiberoptics. I believe the are not following the manufacturers guidelines and poor finish out.
They are as polite as they can be, but they make excuse after excuse on why they don't come or why it's taking so long to get the job done. It took them almost 4 months to get to the point where they just stopped coming this is with constant phone calls. After additional months of consistant weekly calling asking about unfinished work, we gave up and reported them to the BBB which went no where.
They didn't even go over the routine maintenance or equipment details with us and we had to fight with them to get a portion of the deck redone due to it not draining properly.
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