Usacomplaints.com » Shops, Products, Services » Complaint / Review: United Parcel Service - UPS Not Aimed To Please Kansas City, Missouri Did not deliver package refused to take responsibility and were disinterested in providing any sense of customer service. #104029

Complaint / Review
United Parcel Service
UPS Not Aimed To Please Kansas City, Missouri Did not deliver package refused to take responsibility and were disinterested in providing any sense of customer service

Our cousin delivered a package in my experience via UPS (wandered directly into a UPS shop to email offer).

1. I had been about the telephone together with her offering her my mailing address and noticed her inform the worker in the advantages shop the right target.

2. Bundle didn't appear on guaranteed day, therefore my cousin named to ask.

3. advantages mentioned no likely quantity was handed. I noticed it provided, I had been about the telephone hearing. When the advantages driver might have attended my appropriate. Doorway whatsoever, he'd have now been standing straight next to the mailboxes using the last names and likely. #is shown. Issue might have been resolved. Would not wish to visit that work today, eh? Anyway, cousin offered the amount again. However no shipping.

4.interestingly, I obtained a post-card from advantages via USPS showing a quantity was required. Interesting how a USPS could provide the post-card delivered to me without event, but advantages was not able to discover my handle utilizing the same handle they deliver the post-card to. Humpf.

5. I Named. Their info nevertheless didn't retain the likely quantity. It had been told me that it had been the duty of the advantages shop used-to provide the bundle from to revise the likely. Quantity. Fundamentally, in more phrases, there's no continuity within the outlines of conversation between your advantages shops and advantages. Then it had been told me that I'd need to be there to signal for that bundle. At that time I requested the bundle be sent to the rental office on a single reasons as my appropriate. Being an appropriate occupant for many of my person lifestyle, I believed it had been common-place for deals to become sent to the on site rental office when the citizen was absent. Atleast, that is how I've usually obtained deals before. I had been subsequently informed bundle could be shipped following day. I told them I'd have obtained the bundle faster had it been shipped by mount. That assertion wasn't gotten properly. Nevertheless, it's the truthful to God truth.

6. Following day. No deal. Called again. Was informed the handle change I posted your day before led to the bundle being REMOVED the vehicle since change of handles usually create a one-day wait. To begin with, I ought tonot have now been informed the bundle might appear 24 hours later then. Subsequently, the rental office is on site, and on the exact same path. They really required the bundle off the right vehicle such that it might stay a day in a factory before launching it back on a single path 24 hours later. Policy.

7. Today, 7 days following the day guaranteed, I'm furious. I call. Individual suggests bundle is likely to be shipped 24 hours later. (I've noticed this 3 times today). I push in regards to what on the planet may be the issue. The bundle was shipped inside the metro-area, not cross-country! Individual didn't care, and neither did the boss I required to talk to. After much discussion I questioned the things they were likely to do to right this case and also the reaction I obtained was "nothing." Certain they've their income previously. What do they care?

used to do get the bundle ultimately.

I've to acknowledge I've never handled this kind of apathetic organization. If, like a CLIENT, I will begin to see the insufficient continuity and precision inside the company, problems in-efficiency and good sense, the possible lack of excitement in customer attention, and insufficient great faith customer relationships, you've a poor company.

We weren't provided a cost split due to their disappointment to provide or every other present to create issues right.in my planet should you choose no provide what's guaranteed, you receive dismissed. advantages, your shot.


Offender: United Parcel Service

Country: USA   State: Kansas   City: Lenexa
Address: 14650 Santa Fe Trail
Phone: 8008771719

Category: Shops, Products, Services

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