We ordered our laminate flooring from lowes in september. Well, it finally came but its still not in my home. Lowes is supposed to be sending a contractor to my house but they haven't come yet. Even though lowes is putting the floor in they have called every other day reminding us that our special order floor is in and we need to pick it up. They did however send someone to my house with damaged flooring. Lowes poked 3 holes into the flooring with a forklift. When the contractor picked it up he informed the manager of the damage. The manager told him to take the flooing to my house and see if the damaged part would work around a corner or a cabinet. It did not work. When we called the manager of lowes he blamed the damage on the contractor. Needless to say - its 3 days from thanksgiving and i still don't have a kitchen to cook in!
When i told the manager i wanted to file a formal complaint he chuckled and told me they wouldn't do anything but call him and tell him that i had called! They really DO NOT care! We have yet to get a definate time or date for our installation. They have given us such the run-around! NEVER again will i order anything from lowes! I need carpet also but i WILL NOT be getting it from them!!!
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