Complaint / Review
Buyer beware of Jo Ann Fabric refund policy. This was the worst customer service I have experienced in a long time. With today's economy I would think they would bend over backwards to keep their customers.instead they just don't care. Maybe they should look at other companies to see how true customer satisfaction pays off. They will not give you a refund or a store credit on any of their clearance items but they will not print this on their big clearance signs or have their cashiers trained to mention this at h register. No it is written on a small sign somewhere hanging in their store. You can't even find what your looking for in their confusing store never mind a return policy sign. Even speaking to their customer service dept. At headquarters didn't care. Don't hey know for every unhappy customer they will tell 20 people and with no customers there are no jobs. Sorry Jo Ann Fabrics your not the only game in town. Maybe undercover Boss should really look at this company.
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