My husband, MIGUEL, called the company on 10/2/04 from home and gave his checkcard #. They advertised on tv about courses on how to create your own bussiness and be financially free.
We were supposed to have received it in 4 days; but it was left at my door at home on 10/11/04 at 5;39 pm. Ups tracking # 1zy88v960396937380. No signature was neccesary.
On 10/15/04 my husband called the company to get instructions on how to return the merchandise that he was unsatisfied with and also to complaint about them deducting the amount of $ 86.99 from his bank account; when it was supposed to be deducted not until 10/27/04. He also was told he was going to recieved a form and the instructions to returned the package according to the company policies.
He was not giving the very best of treatment on that phone call and he was giving a complaint # 42267 and Maryel (she is the original sales person) told him that his returned was going to be rejected because he was overdue ONE DAY.
On 10/26/04 or 10/27/04 he called several times and no one answered the phone. Then he fax the information he was giving on 10/15/04 over the phone. He had his own notes. The only mistake unfortunately from our part is that my husbands place of employment fax machine not always gives confirmation of sent documents/faxes and that is the only proof we do not have and is the only one they are looking for. They claimed there is no record of any phone calls or fax.
On 10/28/04 he was giving over the phone by the same person Mariel the # to returned the merchandise. ON 11/4/04 he sents the package back and on 11/05/04 they received the package. On the original delivery he was charged $9.00 for delivery and took them 9 days. On 11/4/04 he returned the package for $4.04 and it only took one day to reach the company.
We have proof of being recieved by Giovanni, Tracking # 1Z2872810340442976.
On 11/17/04 he gets another letter requesting that the amount of $86.99 be paid right away but he mercandise is already in their posession. And it was returned before the 30 days that you are supposed to check it, keep it or returned.
What can be done here? Since we can not even get to talk to a Supervisor and they are treating to sent the account to collections?
Thank You for your help.
Diana/Miguel
Ps; we would like to donate to your company, how to?
Diana
Gaithersburg, Maryland
U.S.A.
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