An airsoft rifle purchased from Airsplat was shipped to Washington from my son's uncle in California. After having it for a short while, we found a defect and paid for the shipping back to Airsplat, Now Airsplat refuses to return the rifle to us stating it is their policy not to ship to a non-registered address, even when the address that we shipped it from was from Washington and my son's uncle corresponded directly with them and the flatly refused to ship it to Washington. It is exceedingly clear that their policy was totally inflexible and, despite sufficient evidence that no fraud was in play here, they refused to honor their customers' wishes and decided to make angry both the original buyer and the family receiving the gift. It is clear that Airsplat does not understand customer service and their strict policies serve no one but themselves. I will never buy anything from them again. If you buy anything from them, pray you don't get anything defective or broken because (as you will read) their history of dealing with that has been pretty bad.
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