I purchased a pair of boots from Aldo Shoes. The knit fabric at the top started unraveling almost immediately, and now has large holes in it on both boots, so that the boots are unwearable. Every time I've dealt with their staff regarding customer service it has been awful. When I tried to return them at the Alderwood store where I purchased them, I was told by James that they couldn't be returned since they had been worn (I doubt they would have unraveled in the box!). I contacted their customer service line and after waiting for 30 min. On hold was told someone would call me back in a few days. They never did. Today I called again and after waiting on hold for 20 minutes and finally talking to someone I was put on hold again and my call was dropped. The final straw was when I called again, the young man I talked to told me I should know better than to try to return something after a few months, and that I shouldn't be surprised that the boots fell apart while I was wearing them. The bottom line is Aldo does not stand behind their products and their customer service is awful!
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