We bought five cell phones trough them (the simi valley store), we were with t-mobile but we felt that they were unfair with us since they did not sent us any of the rebates they promesed, althoug we were very ponctual with the payments, so I (mrs Alfaro, who was not on the original contract) asked Bryan the manager or owner of the store to look for another plan similar to the one we had but with another company. He checked the computer and found out that we had one early termination fee on one of the five phones but he promesed to take care of when I'd get the bill. Also my husband had recently ordered one brand new phone from t-mobile. They told me to take that phone to their office but they never gave a frametime.
When We got the bill from T-mobile, two early termination fees showed up, plus the cost of the phone my husband ordered and that I took it to their office for wich they gave $50 dollars cash without saying that with that basically I was selling the phone to them.
I called bryan several times for them to take care of this problem, but he finally called me back to tell me that he was trying to help me asking T-mobile to wave the early termination fee (the one that I supossedly had) and for the other one I should pay miself since it was as a result of me not sendind the phone back in time. Since he was just trying to help me out because he was very nice and T - mobile would not accept any of this petitions I was the one responsible for it and I had to pay for it.
I really consider this as a scam, a big rip off, misleading clients that put their trust in them and beleave everything they are told, to find out at the end that they had been taken for a ride and get their credit damaged because the salespersons do not disclose all the facts when making the sale. This is not the way to do bussines and I am requesting to put on this company or to this individual whatever it is necesary to stop this rip-off. If you need more information or anymore facts, please give me a call at (818) 943-8942.
Sincerely vicky alfaro
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