Do not fall for the gift card scam. On three separate occassions, I was promised $150 in gift cards for signing up with TWC. I was even given the website and codes to enter. On the second and third occassions I specifically asked if this applied to me since mine was new service and the site indicated "switch to TWC" and was told definitely yes. When I went to register for the gift card and had problems, I called and was told that I just had to wait until 30 days after service was established. So... I waited.
This time it took all the codes but said that I did not qualify because I was neither a student or had switched from another service.
Numerous times, I have contacted TWC and have been told that I was basically lied to, mis-informed and well, they are sorry about that. Once the supervisor even put me on hold when I requested they check they tapes for specific agent and dates and was told the same thing - yes, we did tell you that but it doesn't apply to you.
I have gone so far as to write the corporate office to no avail, not even the courtesy of a response.
This is after they messed up my order twice!
Horrible, deceiving business practices.
0 comments