Complaint / review text:
1. Did not complete the install
2. The WORST customer service ever-Granville OH area
1. Did NOT complete the install-During the installation their technician told me he needed to return to swap out one of the pads and add the light switch. He called me a month later and said he had n't forgotten he was waiting for the items to come in. Now saying, via the national office, they said they did install everything, even though I have Two different types of pads and no light switch.
2. Customer Service (or lack of). Called the local office 6 times and even talked to people. They said they would call me back and NEVER did. Eventually called the national office who guaranteed the local office would call me back the next business day. They never did. A week later, I called the national office and left them a message. The national office rep called me 4 days later (he was on vacation. Fair enough) and left me a message saying that the local office had contacted him and said the "install was complete."
Now even though NO ONE from the local office has returned 6 of my calls, the national office say that the local OFFice told them that the install was complete. I can't believe ADT are still in business. My 2 yr old has a better comprehension of manners than ADT. 6 calls none returned.install NOT complete.
Even if I am wrong about the installation (which I am not) I figure I hopefully have at least 40 years left of my life. That means ADT have lost approximately $28,000 dollars of future income because of a light switch and pad which probably costs them about $25. To be honest the real issue with me now is the customer service or lack of... Specifically in the Columbus/Granville, OH area. 6 calls none returned... So infuriating!
What happened to the customer is always right.infact what happened to general courtesy!!