I originally signed a 3 year contract with Apex Security for alarm monitoring of my home. Apex provided the wrong debit card number to my bank and the first 3 months were an absolute nightmare trying to find out why they were not getting paid. Soon after this was taken care of Apex sold to SAI. You guessed it, when they sold to SAI the incorrect debit card numbers were provided to them by APEX. YEP, another 3 month nightmare. I was later notified that the system I had was utilizing an analog system and all of the backup systems were changing to digital. I found out that the government had required this change and had been working on this during the time my system was sold to me. It certainly appears that the company who installed the system (APEX) new that this change was going to be required and was "dumping" analog systems and later sending out notices that customers "must" update to the digital syetem for a fee. I did not upgrade and was furious, because this was hust an additional problem that I was having to deal with over this alarm system. II informed SAI to cancel my contract when it was due for renewal. I have since found out that my contract was sold to another company, Castle Rock and you guessed it, Castle Rock eitehr was given the incorrect debit card numbers again, or the credit union would not honor another change. I am writing this at 10:17 PM and unable to find out for sure what the situation is.
I was contacted by Castle Rock tonight and got no where. I spoke with a supervisor (after talking with many other people who could not assist me to my satisfaction). I informed the supervisor of the above and explained the situation to him. Obviously he was of little or no help, as I am writing this complaint. He informed me that the contract renewed annually automaticaly, unless the company was informed in writing 30 days prior to the expiration date of the current contract. I offered to pay for the previous months which are in arrears for the same reason as with the previous 2 companies and that I wanted the contract cancelled. I was informed that I would be required to pay the remainder of the contract if I cancelled it. He went on to read the contract to me, in an insulting way. He then gave me 3 options. 1. To continue the contract and cancel it in writing 30 days prior to the next annual renewal, 2. To "cut the contract period in half" or 3. Cancel the contract now and pay the cancellation fees. I informed him that I had an option #4 which was to not pay anything at all.
I asked for the email address and was instructed to go to the web site and send an email to [email protected].
I did this and in the email instructed the company to cancel the contract and that I would pay for previous months due, but would not pay for something I had already requested be cancelled. I also wrote that if this was not acceptible I would not pay anything, and that any further communication from Castle Rock would be considered harassing communications and legal action would be taken for same.
As I sit and write this I have received an email back saying the email I sent could not be delivered to the address provided on the web site.
I am at my wits end and will never use a fly by night alarm system again. I am having a local alarm company install a system and monitor for me.
I hope that anyone reading this understands the inportance of using a local company who is registered with the local better business nureau, so compaints can be reviewed locally.
0 comments