Usacomplaints.com » Recreation & Entertainment » Complaint / Review: Blockbuster Video - Incompetence, poor customer service, fraudulent billing practices—no thanks. Rip-off!. #91047

Complaint / Review
Blockbuster Video
Incompetence, poor customer service, fraudulent billing practices—no thanks. Rip-off!

I am writing this report on behalf of my significant other, Karen, who currently has a Blockbuster membership card (but not for much longer). Karen previously had her younger cousin, who is under 18, on her account because he is not old enough to get his own card. Karen removed him from the account on 3 July because he would not stop incurring late fees. At that time, Karen paid the $11.34 late fee that her cousin had accrued, and left specific instructions that he no longer be allowed to rent under the account; she was assured by Blockbuster that they check everyone's ID before allowing them to rent, to make sure the person is on the account.

Since that time Blockbuster has failed to check the ID of Karen's cousin on numerous occasions, continuously allowing him to rent dvd's at the store, then expecting us to pay the late fees. We have spoken to management on several occasions regarding this matter, and each time they placed yet another notation on the account— reminding their clerks to check IDs before renting to anyone; even though the mistake was theirs, they did not initially want to remove the late fees, but conceded after much argument on our part.

The final straw came today, when the store manager called Karen and informed her that she had rented a dvd called "Three Skulls" (which we had never even heard of) on 24 July and that the dvd had never been returned. The manager informed Karen that she needed to pay for the dvd since it was not returned. Karen informed the manager that she had not rented the dvd in question, pointing out the fact that we do not even own a dvd player and therefore always rent videos.

Karen informed the manager that any dvds that have been recently rented had to have been rented by her cousin, who was removed from the account, but is still being allowed to rent under the account because store employees do not check IDs. The manager refused to listen to Karen, implying that the fault was not with the employees.

After several months of this b.S., we are through; we should not have to pay for other people's incompetence. I had a similiar experience with Blockbuster several years ago, when I lived in Texas; they attempted to charge me for a movie that I had in fact returned to them. We are cutting up the membership card and returning it to Blockbuster in person, and will avoid doing business with them in the future.


Offender: Blockbuster Video

Country: USA   State: Alaska   City: Anchorage
Address: 8840 Old Seward Hwy
Phone: 9073347800

Category: Recreation & Entertainment

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