Always been a fan as a buyer, and then a seller. Lately Roger Raffee and his staff at GEMM are dropping the ball. Despite numerous e-mails I am still awaiting payments due from them. Their website claims that checks are calculated on TUESDAY, then printed on Friday. This has NEVER been the case. When questioned about that Mr. Raffee says that it's just a guideline and to "upgrade our site is not possible." Checks used to be sent out the following Monday, that hasn't happened in over 3 months now. Despite the 7 day hold placed on sellers (which I totally understand) checks are NOT arriving in a timely manner. My latest check is now 17 days over processed time. When questioned Mr. Raffee's response was "There was a holiday." "And I think those checks were mailed out on the 31st." Really? I am appalled at the way he would treat his sellers... We are your business... And that he (and his staff) would continually give fluff answers to sellers. This whole issue started around tax time and hasn't improved since then. Currently I am out well over $1,000 in product mailed and payments NOT received. I surely can't be the only one experiencing this problem? I would love to hear from other sellers that agree with me. Judging by my prior experience with Mr. Raffee I'm sure that if he reads this I will be kicked off his site. And like the previous person I won't see a dime of my money. I still feel the need to hold people accountable for their business and actions. I'm sure that GEMM may be about to fold... Why else would they NOT pay the sellers? Just sayin'...
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