Blockbusters Glendale is definitely a major rip off when it comes to late fees, I went through a whole year of seeing late charges that I just did not believe I went in there the last time and the straw that broke the camels back was waiting for me
I was told I owed over $17 in late fees I paid up stating there is no way I owe it, the cashiers off course just go through there well trained smirking routine.
I said ok paid them then I rented Galaxy Quest I left with my friend and I said I bet I get charged a late fee on this when I return it so I took it home brought it back at about 3am in the morning before Blockbuster even opened I was with my friend at the time and I said to him watch this, this is Galaxy Quest in my hand I am going to put it in Blockbusters box well before due the next time I go in there I bet it has a late fee.
I slotted it in the box and even looked through the box to see it drop.
I went into blockbusters about 3 weeks later with my friend I actually forgot about the test, I went up to the counter and the cashier stated you still have NOT RETURNED Galaxy Quest, I said what are you talking about I posted it through the box she just SMIRKED and said Sir you did not bring it back.
I HIT THE ROOF in the store I think they heard me in the next city I said these dvd's are coded what is the number of the dvd I rented? How many Galaxy Quest DVD's does this store own? How many are rented out right now? How many are on the shelf?
Well I went through their shelves they stated they had something like 32 there was about 7 totally unaccountable for.
They still insisted I had not returned it but said the manger was coming and would help me the manager turned up he had the same SMIRK on his face which is obviously designed to get what ever customers are in the shop to think I am possibly some low life that is lying and trying to get out of the fee they charge which in this case would be the whole DVD.
I told him to take the SMIRK of his face before I really get pissed at this time all the staff behind the counter were SMIRKING and looking at each other as if to say look another one trying to get out of it, he said he would look into it when they do their inventory in a months time but for now my account is blocked.
I told him you guys have got 30 days to give me an answer that I like, I suggest your staff clean out their DVD collections at home and bring it back in.
I gave them 30 days and then went in just about everyday on my way to work they never came up with an answer just tried to smirk each time I went in and repeated the story, the smirking always stopped when I would question loudly their smirking and asked them what they find so amusing then they would go a funny shade of red, about 3 months later the store had amazingly gone through a management change and now my name was no longer in their computer.
This store definitely with out a doubt charges people fees when not due and I believe their staff probably steals the taps/DVD's, in my case who ever took it obviously did not have the brains to register my account first and put it back on the shelf before taking it.
I believe late fees are caused by the staff NOT scanning the videos and DVD's in immediately when they are returned if the deadline is say 10am and they have not scanned all the returns in by that time the computer is obviously registering the time they are scanned and not the time returned which off course causes a late fee.
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