Ok now... Since i work at blockbuster, i can tell you all the facts. We as employees, do our best to satisfy our customers, but it is hard when they complain.
Do you really think that we enjoy fighting with customers? No... It sucks. And as for extended viewing fees, as in any video store, you need to pay if a movie is late.
The reason we charge for late fees, is because someone else could want to rent that very movie that you are keeping later, therefore, it's like we re-rent it out to you.
It's not our fault that you make that decision, so don't go blaming it on us.
At least at my store in morton grove, il, we do our best to satisfy our customers.
Yes, your credit card is charged if you have a balance for a long period of time, but what do you expect... Get with the program and pay your bill.
If it isn't paid, it goes on your credit history just like anything else you must pay a bill for.
You people need to get your acts together. The only person to blame for a late movie is yourself, so people... Grow up and be responsible.
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