If there's one thing I learned about Blockbuster while working there is that they'll do anything to screw you. The Blockbuster "extended viewing fee" policy is outrageous and everyone knows it (they actually can't call late fees "late fees" anymore because they are too outrageous to be regular late fees). It is ridiculous that they would charge customers the full rental price when they were 2 hours 1 minute late because they figure the customer is basically re-renting the video. (They charge customers the revenue Blockbuster is missing out on when they can't rent out the video. But in most cases it's not like someone would be renting the late video if it was back on time).
Something that really sucks is that it is never disclosed to the customers what the "extended viewing fee" policy is when they open their membership account. The only way to find out is when they return their movies a few hours late for the first time and they are left to pay a hefty bill before they are allowed to rent anything. The customers never expect to pay that much for a few hours late because they expect normal late fees. (It's also not posted anywhere in the store what the cost of late fees are.) It's left a mystery to the customer and then they don't pay it and then Blockbuster charges their credit card for these fees that they had no way of knowing about.
Also, the price of a rental is expensive, especially the games. Why should customers pay that much for 1 video? A cheap movie theatre, or sometimes the matinee price, is cheaper. A movie theatre is much better quality than the quality of watching a movie at home, and the movies at the theatre are newer! (Plus the movie theatre is a lot cheaper if you accrue "extended viewing fees" on a crappy rental).
Also, people sometimes think it is worth it to pay a little more for better service. Believe me, Blockbuster knows nothing about good service! The managers are actually the worst at good customer service. They often snap back at customers and treat the customers like they did something wrong. Plus, our store manager often yelled at customers. I can not name how many times I heard customers say, "I'm never coming here again!" or "This place is a rip-off." I also had at least 3 customers a week complain to me about the managers, telling me that they need to learn how to talk to people. Besides that, I heard many more customers complain to their faces about how rude they were.
I can honestly say I will never go to Blockbuster again because I refuse to support their monopoly. I don't know why anyone goes there because I have never heard any good comments about Blockbuster. When you hear people talk about Blockbluser, they're complaining about it, so I say BOYCOTT BLOCKBUSTER!
A
Phoenix, Arizona
0 comments