I have been renting a few times from a kiosk at my local grocery store. On this occasion, the movie I wanted was never available ("Social Network"). I called and they sent me to another store where I managed to rent the dvd. I returned it the very next morning, so that I would not be charged any additional late fees. When I returned it, I waited until the machine acknowledged that it had been returned. A month later, an email showed up with an invoice stating that they were billing me an additional $25.00 plus $2.19 tax because they did not have a record of it being returned. I immediately called the customer service line and explained the situation. Rather than correcting the error, the company held firm that they would not eliminate the charge because they did not have a record of the dvd being returned. I looked at the history in complaint and found that I am not alone. It seems that there are many in my same situation. Please do not rent from this company. This same error could happen to you and they will not correct it.
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