On October 20 I rented a recently released Nascar Thunder 2004 game. Although the game was due back one week later, I decided to keep it for another week since a past employee had told me I would be charged at a weekly rate from the date due upon return.
This all made sense at the time, until I started receiving post cards mere days after the due date. I must admit, I shrugged it off, basing my decision upon the employee's suggestion. Around the second week the game had been out, as well as when the second card had been sent, I returned the game.
Only problem was I returned it to the wrong store. I've worked for Blockbuster on two occaisions, so I'm familiar with most of their policies. But I was quite taken when charges had already been applied to my debit account, a mere two weeks after the rental had been out.
The postcards were quite explicit about this, but I missed the finer details. I had hoped for a refund, but the store I returned it to claimed they never received the game! A game me and my wife dropped off together.
I had to place calls to the manager of the store in question, as well as the store the game initially should have been taken to. The store I had taken the game back to gave me the most problems.
When I had suggested a possible theft may have taken place, the on duty supervisor balked at the assumption, as if to say all of his employees were impervious to the global shoplifting epidemic.
He even went so far as to question why he should believe me, over his employees.in all my years of detailing with retail outlets, I'd never ran across such a disgraceful show of disrespect to consumers.
I drove up to the store with my wife, with the intention of having this supervisor call my wife a liar, and to close the account. Upon arrival he was quite stunned, without much to say other than to culminate our little chat by saying, "people make mistakes."
Videos, games, and such don't simply vanish upon return. A point I tried to pound into the clerk's little head. The golden rule simply doesn't apply with Blockbuster, here the customer is always wrong.
A goodwill credit to my account was eventually arrived at, but not without serious financial damages to my checking account that were incurred. Fair warning, be especially careful when renting from these leeches.
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