I ordered video collection through this site. Received an email indicating there was a problem with my credit (debit) card and my ordered had been cancelled. I sent a reply email that the cancellation was okay with me. I received a voice mail later that day requesting that I call and confirm my credit card info so my order could be processed. I called and left message that my order had been cancelled by ClickDVDHouse and that was fine with me, basically I confirmed their cancellation of my order. I received an email next day confirming that the order had indeed been cancelled. I checked my bank account statement this morning and discovered $92.90 had been processed through my bank account by "WhatADeal.com". I emailed "Tracy" asking that my account immediately be credited and to follow up with a phone call to me. I received an email from Tracy saying she would find out the status of my order and get back to me. I again emailed her with the same reply - my order was cancelled! I have yet to hear from Tracy. I found complaint site and read one complaint that included 2 telephone numbers. I called the first number (customer service) and was told that my credit card information was still pending and if found that I was due a refund, if the payment went through, I would receive it in 5-10 days. When I insisted that the money had been taken from my bank account, I was talked down to and belittled, more than rude to say the least. I was told "this is the way it is"; "what's the matter, unable to make your mortgage payment due to this small amount of money"; and "nothing more than white trash". I did call the second number (billing dept)~no answer. Any help will truly be appreciated.
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