I changed to Uverse since I needed a much better internet/wire bundle than what I'd with Comcast; more particularly faster internet. I liked it till I acquired my statement and unearthed that I'd been overcharged.
To create a lengthy history small, the contractors actidentally offered me a DVR that didn't include what I requested and ATT consequently billed me for this. I named support to obtain some solutions and also the first operater had no idea in regards to what I'd registered for, just how many devices I'd and was spending for, and just why I had been annoyed that I had been being charged for ATT's error. I finished the phone call discouraged.
Next, I tried a storefront. As it happens the storefronts exhibiting the Uverse advertising really are a farce. The affiliates can't support with something Uverse plus they needed to contact the 800-number and speak toa Uverse consultant. This time around, they did obtain a remedy for me personally. I'd need to deliver back the DVR and when they obtained it, they'd deliver or use a new reciever. Additionally they decided to decrease the statement from the DVR price. How audacious that I'd need to invest my time for you to correct their issue and become without support due to them
At this time I chose to stop. I'd been getting selection calls from ATT for not spending my statement while I had been looking to get this fixed. I settled my statement for just two weeks without the quantity of the DVR with notations throughout my check an statement stub on why. I waited a couple of days and named to stop. The broker stated she could not stop due to the stability, but was in the same time attempting to upsell me on the diverse bundle. Everytime I named, the broker wouldn't understand something about my prior grievances and inform me that I'd the incorrect package since the DVR didn't include the U100 and might try to promote me another bundle. Each time I'd to describe the DVR was an ATT screw up, however they might persistent try to promote me another bundle. They did not have it.
I did so eventually obtain the chance about 5 nights later to stop after fighting another barage of revenue efforts. I terminated more for ATTis insufficient support, follow through and reconcillation than for that cash, it had been just 8 bucks per month. Think about how much cash ATT dropped over this little error they declined to fix.
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