Complaint / Review
Blockbuster
Used A Collection Agency For A Charge I Never Knew About Blockbuster collection agency for bogus fees no notification of money owed

I haven't used Blockbuster in a year or more, I've been using Netflix. Today I received a collection agency notice for $14.80 in behalf of Blockbuster. I called my local store, this must be a mistake. But they told me there was $10.50 of late fees for "something" over 228 days ago, the rest of the data was purged out of the system so they could not tell me what the fee was for.

I never received a bill or any notice that I owed them money and I am furious that without any notice I now have a collection agency after me. I have had PERFECT credit for 35 years!

This is the poorest customer treatment I can think of and if this is the way they handle customers, then they are going to lose even more of us. If I ever thought of returning to Blockbuster and giving up Netflix I certainly won't do it now!!