I paid for 6 tickets for Wicked from www.ticketsmyway.com for Feb. 3 on January 15th. Was contacted by them two weeks before the show, they ran into trouble tracking my order and told me they would call me back. They didn't. Two days later, I received to or email so I got worried so I tried to call using the number listed. The message on that number stated that they were moving to a different building that is going to take 2 days. I tried calling numerous times and nobody answered. I left a few messages to have them call me back. 3 Days after the first call I made I still got the same message of moving after I was on hold for 30 minutes. I then tried to chat with them online. I managed to get a hold of Tammy. She told me to hold and she left leaving me with no answer. I called and left more messages.
Finally 4 days before the show, they called me and said that they were going to have to change the seats. I agreed and sent an email confirming my agreement. I get a call 2 days later and a different person told me that the tickets were still not processed and that they will have to be placed on "will call". They asked me to fax them a copy of my drivers license and a message saying what I agreed to and what I wanted with my signature. I faxed it the next morning. No response from them since.
The tickets were for my girlfriend and her friends. On the day of the showing, the group got to the theater and were told that my name or my girlfriend's name were not in the system. She ended up buying more tickets there (which were much much cheaper than what I paid for them with Event tickets)
I disputed the charges with my credit card companies and they are currently working on the case.
Bottom Line: I paid a lot of money to get absolutely nothing, especially customer service. I don't know how a company run this poorly can still exist unless they are a scam.
Do not do any kind of bussiness with them or you'll be sorry!!
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