A family member went to a birthday party there. They were treated rudely and also with the utmost disrespect. Physically upset, my family member came home and informed us of what happened. Her children were ridiculed by the staff and Tom. Tom said, and I quote, that "she (the Mother) came in with an attitude." Never the less, visibly upset, they left before the party ended.
I went to the BOUNCE AROUND and asked to speak to Tom. He said I'm Tom. I asked if he always treats his customers the way my family member was treated. Tom informed me that "it's none of your business how I run my business" and told me to get out or else. I asked or else what.? Tom approached, in by face, and said, " if you don't leave, I'll call the police. I replied "go ahead." Tom replied I'm a Lieutenant in the Police Dept. I said great. I also have friends and relatives who were or are in the department. Tom refused to give me his last name. He threatened me in the parking lot. Tom said to leave that it was private property. I informed him that the parking lot was a industrial complex and not his. For a venue that caters to children, it is being run by one of the most cold hearted, rude, and mean people I've ever come across. I simply went to ask why my family was treated the way they were.
Looks from other reports on the internet that this IS NOT the first time this type of thing has happened there. He asked for the Adults to remove they're jewelery, wedding rings, etc, and get this... Put the itmes in they're shoes. Being a so called Police Officer, that doesn't sound like very good advice from an Officer.
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