Not long ago I bought The Adventures of Milo and Otis on DVD. My daughter has cracked the disc. Since I have already paid for the title—and since the entertainment industry has made it technically impossible for me to make a perfectly legal backup copy—I would expect that Sony Pictures would have a program in place to replace the disc for a nominal fee. However, this is not the case according to the email I received from Customer Relations: "Unfortunately, our Company Policy does not include the replacement of product due to damages of this nature."
I should not have to buy any DVD title again to replace a damaged disc. For a reasonable fee, such as the $6.95 that Disney charged when my daughter got her hands on Dumbo, Sony should be ready to replace the disc. As I already stated, I would have made a backup copy of it, but companies like Sony apparently want to have their cake and eat it, too. I refuse to pay full price again just to have a disc replaced.
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