I had purchased concert tickets online through ticketmaster.com. I saw the Entertainment Rewards offer, but didn't want it, because it was a deal where it was free for 30 days and then you had to cancel. So I made sure that the box was not checked and went on with my order.
I never thought any more about it. I got my ticket confirmation in my email. I went to the concert. All was fine.
I get my bank statement and notice a $7.00 charge that says Entertainment. I didn't think much of it, because I was receiving the magazine, Entertainment Weekly, and figured it was just part of that payment.
It was the next month with the same $7.00 charge was there again.
This time I called the phone number that was listed on the statement. It said it was Entertainment Rewards.
I asked why I was being charged $7.00 a month. I was told that I signed up for email some coupon and discount program/service.
When I explained that I did not sign up for anything, and that I, in fact, remembered specifically not signing up for it. I was told "Well it's not our fault that some people are too stupid to read." I had been perfectly polite and patient, and the lady had the nerve to call me stupid.
I am now mad!
I tell them I want my money back.
They say it is against their company policy to give refunds, but that they can cancel the service.
I tried to explain that I never signed up, and they didn't care. I then told them they would be reported to the BBB and they would be hearing from my banks fraud department (which they did - my bank got my money back). They said that again it's not their fault I was too stupid to read.
This company has some problems. I was told that they send you emails telling you when your 30 day free trial is up, and when I said that I never received a single email from them I was told that they aren't required to send an email. They negated their own comment, and they say I'm stupid?
I will no longer buy tickets from ticketmaster as they support this Rip-Off of a company.
Victoria
Raytown, Missouri
U.S.A.
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