I usually shop at the Woodland Hills store in Los Angeles, California. I have noticed there are two types of employees, the ones wearing orange aprons and the ones wearing orange shirts. The orange shirts are not always there, but when they are, I head directly for the tool department and ask for James, Dennis or Jerry. I do this because although the aprons (they are store employees) are helpful, a few of the orange shirts know much more about products in detail.
I learned this on my first encounter with this group, when I needed to buy a sturdy hand drill for my weekend projects. James gave me the best advice I could get. That DeWalt drill is still purring with all the abuse I give it. I guess I could go on and on about how Jerry helped me assemble the parts for my daughter's volleyball, or how Dennis helped me match the correct knob for my kitchen cabinets.
But that is not my complaint. I went into the store this week and asked a young lady wearing an orange shirt (I didn't get her name), over by the building brackets in hardware, where I could find Jerry. Before she got a chance to answer, a tall, big, balding guy, also wearing an orange shirt, suddenly stepped in front of the woman and said to me, "Jerry doesn't work here, thank God!" I asked him what happened, and he told me that "Jerry doesn't know anything and he complains too much." I really wanted to say something to this loud man, whom I have witnessed just lounging around, but Dennis was behind him and shook his head to tell me to ignore him.
I left without buying what I came for, and I'm not sure about going back. I don't know the reason Jerry doesn't work there. One of the guys who works by the big lumber door told me that store rumor had it that he was let go because he filed a complaint against a manager. But what does Home Depot think it is doing, letting good people go and leaving managers like the bald one, who is insulting to customers and clearly intimidates his workers?
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