I'm maintaining a chronology of my transactions with this specific organization, but under summarizes my encounter with inside the first three months of these obtaining my mortgage (from Flagstar Bank).
1) I've had no issues generating funds using the prior two mortgage businesses (GMAC and FlagStar). Their online cost arrangement has established great priority and suggests a typical exercise within the mortgage neighborhood. Exactly why is NationStar breaking this regular exercise? Why must property owners, currently stressed from the present economy, compelled to pay for $7 more for each cost? This really is bad customer support, dishonest training, and smacks of the racket that advantages the mortgage business and Wester Union in the cost of the house seller.
2) NationStar Mortgage has established poor precedent through last second, inexplicable termination of planned payments. They waited fourteen days to stop the cost and offered no description. Because it is in NationStar’s curiosity to get overdue payments (they obtain a $150 for overdue payments), this smacks of undhanded loanshark methods.
3) NationStar’s just printed way of calling them via digital communication is through their online form distribution. This online form doesn't offer an automatic report of communication (i.E. A contact acceptance of type distribution), therefore depriving property owners the capability to preserve communication documents for authorized reasons. This really is more increased from the proven fact that NationStar doesn't reply online form submissions, ensuring clients don't have any capability to maintain records of communication. This violates regular, moral business methods which are utilized by nearly all banks and business websites. Again, I'm certain NationStar acknowledged this stands to point their very own pockets with late charges that CAn't be protested since no documents can be found towards the client.
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