Citimortgage, doesn't worry about helphing people: once they screw up. I'll acknowledge my spouse and that I were just one month behind within our home notice for around 6 mos. I did check out the change plan, but was informed, we didn't qualify about the organization. A couple weeks later a REPETITION from citimortgage from the initals of S. H named people and was stating I've been looking to get your hands on you, I using the reduction mitigation department, and that I notice you were looking to get your mortgage altered, i informed her which was proper, she continued to express she may help us. My husband and that I was enthusiastic. She told scenario concerning the procedure moves for that change plan, but omitted the facts this might place our mortgage 4 mos behind to qualify. Had my spouse and that I understand this we'd haven't decided to do they reduction forbearance plan. After our 3 mos was around with this plan, I had been to contact S. H back and allow her understand we complied with anything she informed us. Now she never replies the telephone, after she advised me to contact her at the conclusion of my reduction forbearance program which just lasted 3 mos. Today S. H WOn't contact us back. We now have to back-pay all of this cash for that weeks we were about the reduction forbearance plan. Citimortgage really wants to set us on the reimbursement plan that's nearly double our unique home notice. Who are able to manage that? We went from spending 774 per month reimbursement 1299 per month for 6 mos... Back again to referring to this repetition title S. H she's just like a cat today, We're been informed, your brand-new repetition is another person. From the initals of L. R, nevertheless when I named her I had been informed she operates within the umemployment department of Citimortgage and he or sheis on medical leave for some time... What's happening no-one can actually provide us a right solution, all-they actually wish to state is I SORRY, will occasionally sorry doesn't aid, all of them begin pleasant subsequently become rude people. They say indeed your acct is present at-one second, you then get a notice within the email stating pay, pay, pay this which quantity. Whenever you contact they behave like they've never heard about that particular repetition, or they do not understand why that rep informed us our mortgage was updated when that's a complete rest. We've named to consult with boss plus they would like to move one to another department in the place of somebody heading above the phone call of responsibility, and carrying out a small foot-work to discover what's truly happening. I truly only require a repetition that's persistence, comprehension, and compassionate. And who are able to provide us some concept of. 1 why did repetition S. H phone and place my spouse and that I with this program whenever we don't be eligible for this program. 2. Why she never contact people when we call her. 3. Why does not anybody knows whats happening with this mortgage. 4. Why do we've to settle all of this cash once they understand we ought to not have now been on reduction forbearance plan within the first place. 5. Why cannot citimortgage develop a much better reimbursement strategy if we or with debt with Citimortgage. Yes you are able to say im pissed-off, but being pissed may now get me-any where, I wont end untill I consult with everybody I will think about including Mr. Obama herself on his mortgage loan modification idea. Truly... Another Journal of the crazy black girls
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