Hi -
Your mortgage was recently offered from National City Mortgage to Green Tree. All of the National City mortgages visited PNC, but a few were delivered to Natural Pine, as within our situation. A fast note, we've had this mortgage since 11 and also have never had a cost overdue or any problems. We're situated in Maryland. Listed here is our issue now….
The total amount that they're trying to gather for the Nov cost is incorrect (a few hundred bucks significantly more than that which you be spending). A guy named at the start of Novemer app. November 10-12 and questioned exactly how we were. He confirmed the payment and stated he'd not yet obtained our December cost. He explained the amount and that I told him that which was the incorrect quantity. That quantity was what it'll maintain January when our buydown ends. Then he believed to delay about 10 days which by that point our paperwork could be in. Basically didn't notice from somebody in 10 times, I ought to call-back. Whenever we first observed this, we named instantly to consult with somebody at Green Pine to describe why these were displaying this quantity. They informed us that of the paperwork was not moved from National Area and they were waiting on more paperwork in the future through. This paperwork inludes our mortgage info including escrow and prior funds made. We told them that people had a-2:1 buydown mortgage (our price began at 5.35% for that first year, visited 6.35% for that next year, after which the 3rd year through the life span of the mortgage it'd be 7.35%). We waited the week once we were recommended by Natural Pine to permit all of the paperwork in the future through, and named them back. They obtained all of the paperwork but had no info on our mortgage being truly a 2:1 buydown, thus the main reason these were displaying the inflated cost. No body straight mentioned this until November 24 when somebody eventually ripped up the agreement. Kayla, who I talked to, looked over the info and compared it using the agreement I'd. Your agreements didn't fit. This really is when she subsequently believed to send the info. Prior people who I'd spoken to stated that THERE MIGHT BE a period after I would need to send in evidence of a buydown. Additionally, only at that telephone call along with a prior one, Kayla and Ron could take a look at our cost deals from National Area and stated Whoa, you had been spending a diminished quantity. They examined to ensure it had been no escrow boost and recognized the escrow had remained exactly the same. Additionally, our Nov cost was due at the start of the month, however the move of our info was not in, therefore we were not likely to create the cost for that incorrect quantity, therefore we chose to delay, understanding our cost would not be designated overdue yet….
Today has become 11/ 25 plus they are nevertheless not budging, really being very unhappy to cope with. We've voiced to about 8 various people and we've found out about 8 various things. I sent them over files from our agreement displaying evidence of our buydown mortgage. The girl I talked to nowadays, Dorothy, guaranteed me that there's no method Kayla or Ron might have searched up my prior cost info. I assured her I had been not d b e and they both had use of the info. She extended to inform me there is no method and that I questioned her to keep in touch with Kayla or Ron to corroborate my tale. She subsequently stated that I had been actually right and discovered the info under miscellaneuous. She didn't recognize we'd utilized discount books at National City. She stated there is no means we could facilitate loan-processing which we ought to create the cost if we're able to. I informed her that people couldn't therefore her solution was that people could be documented which I ought to call-back in a few days at the moment. Your Number 1 problem at this time is we don't need our Nov payment to exhibit as delinquent or documented on our credit as a result, because we'venot created the payment however, because it may be the incorrect cost. Nevertheless, our faxed files that I mentioned previously, are now actually in Natural Treeis loan-processing division which takes a 3-day change to create an change if your difference is located. This places your decision arriving through in a few days after 11/30, and therefore our cost may display as delinquent, which we can not afford! We've asked, and asked, and asked, if this is often expedited to exhibit the correct cost sum so we are able to create the cost before 11/30.
Another wrench within this entire experience may be the proven fact that we've recently requested the House Adjustment plan. Because our price may leap to 7.35 in January, we attempted to-go the refinancing route, but our house did not assess for what we required it to therefore we'd togo the change route. All of the paperwork is in and all info has been examined, nevertheless, we shall not obtain a choice for this till AT-LEAST the very first week of November simply because they don't have our escrow amount from National City nonetheless. If we're authorized our cost is likely to be modified instantly. Among the repetitions at Green Pine, that has been exceptionally useful alone that has been pleasent and immediate to cope with, off the report, informed people it'd be wise to delay to deliver our cost through for November and delay and find out if we got the mod, w/d if we did, our Nov cost could be modified. If this is actually the situation, we don't possess a ton to be worried about but we shall not understand if we qualify till they obtain our escrow info.
Therefore we're left having a few choices.
1) keep fighting and aspire to encourage them to verify the correct cost and deliver it in just before 11/30.
2) deliver the incorrect quantity and aspire to be paid the correct quantity
3) do not deliver a cost and find out when they may change the overdue bill record by which they'll utilize after 11/30 once they discover they're incorrect (among the repetitions stated this could hasbeen completed, but I actually donot have much assurance in the things they state).
4) watch for the mod. If that experiences, we are okay. But like I stated, we might not qualify.
Is there any option or motion that may be obtained for several of the difficulty that people being subjected to within this experience? We, feel just like we've accomplished only have our mortgage moved and therefore are coping with this for poor conversation between your fresh/previous bank. Any opportunity PNC/National Area may help? Any ideas/tips?
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