Usacomplaints.com » Real Estate » Complaint / Review: CitiMortgage - Harassment and Incompetence. #537931

Complaint / Review
CitiMortgage
Harassment and Incompetence

I first obtained a telephone call from Citiis customer support in middle- November plus they stated used to do not create my November 1st fee. I confirmed with my lender that I created the cost on April 30th. Citi subsequently acknowledged the cost but suggested it had been not acknowledged to my mortgage since it was $62 short. Evidently my report of spending forward was useless. I had been brief since it was the very first month my escrow amount elevated for that year and that I inadvertently settled exactly the same quantity I usually created. The repetition subsequently suggested they might credit my mortgage and all I'd to complete was constitute the cost the next month.

I made my next cost on November 30th using the additional escrow quantity and much more than $90 to guarantee the $62 worth was lined. I subsequently obtained another call-in early November from another Citi repetition, again declaring I skipped my November 1st fee. I described my 1st telephone call and also the repetition subsequently observed the records created on my bill. This repetition established when I composed the distinction on my current cost it'd be removed.

However, I simply obtained another phone today all over again declaring used to do not create my November 1st fee. After detailing the whole situation with this specific repetition, I had been informed the additional quantity I settled merely visited my theory and therefore the "lacking" cost was still not obtained. I had been placed on store to get a boss. After 35 units to be on-hold, heading thru 3 more customer support representatives who questioned how they might assist me, I eventually hung-up to call-back in myself. I named in and insisted I talk to a manager immediately. I had been again placed on store awaiting a boss, although luckily it had been significantly less than five minutes this time around. Although speaking with the boss, there is frustrating music-playing within the history and that I requested the supervisor to show the audio down. The boss stated it wasn't from his telephone which he believed it had been my store music. Using the audio continuing within the history, the boss accepted there is paperwork of all of the prior telephone discussions which he'd resolve the funds.

This whole experience makes me speculate concerning the proficiency of CitiMortgage. A trusted client that gives promptly and within the necessary funds for just two decades directs one examine 4.5% short and it is subsequently bothered by many telephone calls on evenings and breaks. Every time the client support representative showing the problem was solved, simply to have another consultant phone later whatever the registered paperwork.


Offender: CitiMortgage

Country: USA

Category: Real Estate

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