Complaint / Review
Wells Fargo Home Mortgage
Omited Information and lied about Repayment Plan

In December my spouse had a coronary attack.in January when things settled down and we were JUST thirty times late, we named Wells Fargo to tell them that it had been a temporarty issue.in those days, they provided us a reimbursement program. About a hundred bucks could be put into the present mortgage transaction before debts was reduced. Fourteen days later, our mortgage cost was fallen by nearly a hundred bucks from duty exceptions however the reimbursement sum remained exactly the same. Then we were spending $ 200 about the reimbursement amount. Another 2 or 3 months previous after I realized that the intitial quantity I offered them to begin the reimbursement procedure, in addition to the extra quantity above the conventional mortgage amount wasn't being put on something. After I named them back, they explained then that not take significantly less than a complete weeks cost which something above that adopts suspension till there's enough to pay for a whole weeks mortgage. We'd have preferred to understand that in January, not March. Since we weren't creating a normal mortgage cost, we'd to contact them each month and create the payment by telephone, which price five bucks significantly more than paying online.in May I recognized the "Payment Program" they had set us on was operating us nearly 57 times late each month. I called again and created the incomplete cost to catch-up on Marchis cost plus they nevertheless desired the first reimbursement sum (today just 20 times late on present due) and was informed that I really could not stop the program, just they'd stop it when the complete reimbursement sum wasn't received from the earlier decided day. Therefore operating 2 or 3 months overdue, as well as the late charge, isn't one hundred bucks significantly less than the reimbursement quantity and also the catch-up is likely to be fixed June not January. Plus I'll not be more than 30 days late for over annually. These folks lay and abandon data to create it seem like they're attempting to assist. Don't think a term they claim.