I am STILL reeling from the news you gave me today. I cannot believe it! I even called Wells Fargo as you told me and I paid them already for the first month and gave them e-checks for the next 2 months to come out in May and June and then I go to my local WF office (the one that wouldn't deal with me) and sign the paperwork and it puts the house in MY name and with the 2% interest for the 5 years.
I have called all my family and they are so relieved that I can stay in my home, we are all crying.
I want to thank you so very, very much for all your help and encouragement through this trying time. It was bad enough losing my husband unexpectedly after all these years, and I am sure he is up there somewhere smiling down at me. Your advice to me must have been right on as they cooperated on the first try.
Also, you have been just wonderful about calling me back, e-mailing me right back and most of all reassuring me when I was having panic attacks over my mortgage. You are an A-1 person in my book and tell your supervisor you need a raise.
I have recommended your company to a friend of mine who is also trying to renegotiate her loan. I gave her the company name and phone number today (she is so happy for me). I am sorry to be gushing on and on about this, but I still cannot believe it.
I had a fortune cookie Saturday night that said I would have good financial news coming. I just laughed and thought "sure".
Again, Shannon, thank you for all your wonderful help and advice and caring. I could never have done this without you and First Universal. And, lastly, thank you William Murphy, for making me believe you could do it. Your company is a first class act!!!
Phil B.
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