Due to bad customer support and insufficient their workers recording each telephone experience we wound up dropping our house to foreclosure. We'd a customer prepared to perform a short-sale and he experienced the same. Telephone calls designed to citifinancial were usually repetative. No body we spoke to had any concept of that which was happening with this short-sale. We'd closed documents and believed anything was so as previously so when the customer approached the financial institution to discover the standing, he was informed they dropped the paperwork and also to resubmit. It was completed, but to no avail, we wound up dropping our home ultimately. Within the middle of this, we'd a tube split in the home about the second-floor within the winter. The water went for atleast per week creating irreputable harm. We submitted an insurance state which required some time to sort out. Ultimately, we wound up getting a check built out to us and also the mortgage business, by this time around, the financial institution had obtained our home and offered it. They no further had ownership. Today I'm caught with large expenses in the flooding. The financial institution don't recommend the check simply because they no further have a pursuit within the home, the insurance provider requires a notice declaring this before they are able to reissue the check. We named the financial institution and delivered a notice requesting this release. I experimented with follow-up about the notice I delivered and everytime I approached the financial institution, no body appeared to understand what was happening and created me replicate the event again and again. I'd be used in another person and again I'd need to replicate the problem. I re-sent the notice and also have yet to listen to back from their website. We're in a serious scenario since the check ends Oct. 1 and we've been focusing on this since May. Can somebody help us.
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