I became pissed when I sent a payment to them through the mail and they didn’t receive the payment for 6months after the fact. So I had to put a stop payment on the check which meant that I no longer had the Money for that month’s mortgage. They were also aware of that fact. That the check was lost in the mail. They didn’t check the date on the mail, when it was sent out.
Also that I cannot receive a statement with out requesting one. They have to have a request form for that should automatically be sent to us anyway. All the other mortgage companies that I have dealt with send out a mortgage statement.