After several t/calls & letters, it took us 6 mos. To get a new escrow analysis, which revealed a huge shortfall because Wilshire did not escrow for our hazard insure. When they bought the mortgage from another company. Several reps I spoke with could not explain why we had a $400/mo.increase, until I went over line by line what the orig. Escrow and the new one was — only then did it surface that they had not escrowed, but paid, our insurance. Being deficient in escrow also caused interest to accrue, and we would not have known about that until our new escrow anal. Was due (this coming July 08)... They should tell you WHEN it occurs, not a year later! They finally dropped to increase to $200/month, but where is THAT supposed to come from? We did not get a raise, never mind get $200 month more in income or lessened expenses. And we cut out everything we could, call in insurance loans, etc. We're still waiting for them to resolve yet another issue; I have no faith in how our mortgage is being serviced, and if I could dump them tomorrow, it would be over with.
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