After developing a child registry instore and becoming a member of the benefits system I used many hundred bucks and many excursions within their shop, and of course the cash household/buddies allocated to registry presents. Months later when trying to observe how several factors rewards points were gathered recognized that my incentive card had actually never been correctly triggered. After I went within the shop to come back a bundle of "66 Babys R Us" diapers (that we was handed no credit for since their program scanned them at $0.00 and stated it "should've been a purchase one-get on free offer - you will simply need to maintain them") I described the problem with my benefits card. I had been informed they mightnot manage that in store. They explained to call 1 800-toysrus plus they might provide me credit for that 2 bills I still had. I requested "Why did not somebody tell me it had beennot a great card - they've scanned it each time I Have been below" Their reaction was "oh the register may check these cards back here - that does not mean anything.". Thus... I named corporate. Long story short, I invested more than 30 units about the telephone having a woman who insisted on continuing to lookup my card utilizing the info I'd previously provided repeatedly - it was clearly not within the program at-all however she extended to spend your time onto it. I described once more, I required a brand new quantity given in my experience then get credit included for that 2 bills I'd. After talking to her supervisor she told me no body there may do this for me personally. I'd have to continue their site, register like a participant, then contact them back with my bills. No thanks. Toysrus has dropped my company permanately. I WOn't spend anymore time-on this - and possibly for $2.00 value of deals ultimately. Geoffrey is likely to be unemployed quickly if this really is their standard of customer support equally in the shop and corporate-level. PO'd in Arkansas
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