I ordered two magazines from this company as gifts for my dad. One magazine appeared, and the other one never showed up. After three months, I called, and was told that there was a problem with that publisher, and that they would resolve the problem and that the magazine would start appearing within 6 weeks.
4 months later I called back repeatedly, and just got the run around. I got 'we'll get back to you by the end of the day today', which meant a form email. Then, when I called again, I got 'I'll have to have a supervisor call you back later today', which never happened. Call number three (4 days later when no one had called) had me leaving a voice mail for the supposed head of Customer Service, who also never got back to me.
It took me like 20 phone calls to them (I am NOT exaggerating) and a threat to take them to court before they finally had me talk to someone who would give me my money back. So, they kept my money for about 8 months, would not return any customer service calls, and only finally gave me my money back when they realized that I was not going to go away. It was very clear after that process that they never intended to deliver the magazine, or to give me my money back (or to even return a phone call).
FYI, if anyone ever does sue these creeps, I took detailed notes about my calls to them (date, time, who I spoke with, what they told me), and I'd be happy to help out in taking these scam artists down. It's unbelievable that they're allowed to get away with this.
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