Complaint / review text:
I have been trying since the 14th of June to get my refund from Cricket. They went into my account and took out money that was never supposed to be taken out or hadn't even gone thru according to Agent 0539, she didn't give me her number. What really upset me is my fiance and I had our Sprint Phones flashed and they did some shadiness with my fiance's Sprint phone, they scanned another phone that was a Motorola razor phone which neither one of us have and we found this out at the corporate office off of 45S freeway and Monroe St Houston Texas. They informed us that whomever flashed our phones scanned the Motorola phone in order to even create an account, they did not give us an AID# when we set up the account but Cricket did send a text message that said our AID# was 1234, but when we call Cricket customer service they state that isn't it, they can't provide us any information or a refund without this number that we were sent by text message from Cricket and we still have this number in my fiance's phone for proof for however further we may need to take this if they don't give me my money back. They are talking about adding it to our new account but that's not what I want, I want my money put back into my checking account the same way they took it out and without an AID#. I am also filing a complaint with the Better Business Bureau.