I bought my wind mobile phone (Huawei U1250) and got a monthly phone plan ($25 unlimited talk in GTA $5 voice mail) on Nov. 8. It worked fine for the 1st month. I added $50 to my phone before Dec. 8 to pre-pay my phone bill for Dec. 8th – Jan. 8th. On Dec. 12, I thought I should add more money into my phone in case I might forget to top it up during the holiday season. So I added another $40 to my phone. A text message from Wind showed that I had a $60 balance.
On Dec. 19, I received the text message from wind saying “Due to an unpaid balance, we have to suspend your outgoing services.” I contacted the dealer about the issue and the dealer said she would report the case to wind mobile company. She asked me about the sales order number, case ID and my cell phone number. An hour later, I called her back and she said my phone number doesn’t belong to me anymore and it belongs to somebody else who lives in Kitchener. I live in Toronto and the cell phone number starts with 647 area code. Why would someone in Kitchener use a 647 number?
So I called wind mobile customer services. The customer service representative said he couldn’t find me in their database. He asked me for the SIM card # from my cell phone. He just couldn’t find me from their database. Then he asked me for my email address, home address, and alternate phone number. Never head back from him.
On the following day, I contacted the dealer again. She said she did nothing wrong and that she could give me new phone number, if I pay $25 to get a new SIM card. And she said she couldn’t transfer my $60 balance from the old phone number to the new phone number. Three days passed by, nobody called me back to explain what happened.
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