Beware!!! I purchased a new phone from Wirefly however it did not work properly. Returned it for a replacement... Phone was backordered for over two weeks. Finally received new phone BUT found out it was defective when I was able to get to an ATT store 31 days after I received phone.
ATT contacted Wirefly and told ATT they would honor the warranty since it was only one day. I had to contact them when I returned home to schedule exchange. I was speaking to a foreigner that could not speak English but continued to say Yes Ms. Smith I understand and apologize blah blah blah... Over and over. I gave her the account information, new line number and the cell phone I was calling about. When I received the replacement Wirefly sends me a completely different type phone. They had threatened to charge me $250 if I did not return the defective phone so I called to make sure I was not going to be charged extra since they sent me a different replacement phone.
When I called about receiving the wrong phone although I was pleased with the replacement since both phones of the particular style were defective, they told me the warranty was out on my phone. They made a mistake by sending me this new style and threatened me to send back the phone I just received. They told me my warranty expired while the phone was on backorder.
So, I received a phone that didn't work, requested a replacement - phone was on backorder because of Wirefly and while I was not able to use a phone, my warranty expired. Therefore, when I finally received the replacement and it was DEFECTIVE per ATT, Wirefly refused to do anything about it!
BEWARE, BEWARE, BEWARE!!! This has been a nightmare trying to get Wirefly to honor their service.
0 comments