I was looking at buying the Nexus S phone through best buy because they are the only place that sells it to T-Mobile customers. I first called to see if they had the phone and they proceeded to tell me I had to order it off the internet I could not get it in stores.
So the next day I went on Bestbuy mobile to purchase the phone and they then told me after I got to the checkout part that there was an error with my order and gave me to customer care were the lady told me that I could not get the phone because I was not eligible for a full upgrade to get that price and I asked her why it does not say that on the web site and she argued with me that it did. They she decided to tell me that I can get it at a lower cost then the original price with a one year contract extension when I had asked her if she could tell me what the price was she said I can't check that here you have to call a store.
So I then called the Menomonee Falls store and they then told me that they can't even order the phone off line for me because they do not sell T-Mobile phones in the store that I would have to go to the Southridge location. So then I called the Southridge location were the gentleman told me they as well do not sell those phones but the mall best buy does. So I called the Southridge mall location where the lady then told me that I could not receive the phone from them because they can not do a 1 year contract extension agreement or a partial up grade like the phone company does.
So needless to say the Best Buy company is a piece of shit because they do not know what they are talking and just give you the run around so they do not have to worry about dealing with you.
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