Short version: Cricket needs agent who not only speak English well, but also in a manner that we can understand them. Stop outsourcing agents to save money. I dealt with 4 rep's today and understood one of them well; 1 out of 4=not doing a good job there. In addition, the one that I was able to understand gave me incorrect information. No wonder the stores in my area are dwindling to almost nothingness.
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