The baggage handler a young white male that works at your Kansas City, MO terminal was very unprofessional to your clients. This young man yelled at the customers telling them very rudely to get on the bus or your baggage will not be loaded. It was and elderly lady that was old enough to be his grandmother, that didn’t speak English that he repeated yelled at her to get on the bus repeatedly and all the while following her yelling at her. I feel that behavior was very unprofessional especially when s he just wanted to make sure that a gift was loaded on to the bus. I watch his behavior for over 10 or more minutes and his behavior increasingly got worse. Most of the people were already on the bus and there was a pile of 20 bags or more to be loaded. A young black came and assisted him in loading the bus. She was very polite and never did she yell at a customer. She did politely ask a customer to move back because he was blowing cigarette smoke in her face while she was loading the bags. Her behavior was great but his behavior was horrible. I hope this is not how you have taught your employees how to treat your customers. My husband was very upset with the rude treat of the customers and went to report it to the supervisor and he refused to come out and speak with him. What kind of company are you if you allow your employees to crudely and belligerently mistreat your customers.
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