This is my complaint to Subway sandwich restaurant, regarding my encounter on 2/21/10. I am a frequent customer at Subway restaurants, however, today was my first time visiting this particular location. I walked in directly behind a family of five. We were to only customers in the store, and there appeared to be only 2 employees on duty. The young female began to make sandwiches for the family of five, as I waited. The older male employee was the back area behind the counter, which was partially visible to customers. He came to the front, looked at me, then washed his hands. He then put on a pair of gloves, and went back to whatever he had been doing. I watched him for a minute or two, wondering why he was fiddling with something on a shelf instead providing service to me, a waiting customer.
The female employee looked up at me while making sandwiches. Her look seemed to be helpless and apologetic. I then decided I would leave, and began to walk towards the door. Just as quickly, I heard her call out to her co-worker, but I continued out the door without looking back. Everyone in Subway appeared to be of the same ethnic background, and the non-verbal communication, coupled with the fact that I am black, made me feel that the male employee's behavior was racially motivated. I have been black for many years, and I recognize this pattern of behavior. I refuse to spend my money at establishments that treat customers this way. For this reason, I will not return to your store. However, I will share this story with others so they will not attempt to spend their money where it is apparently unwanted. The only real color is green. You should instill that message in your employees.
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